Frequently asked questions
Shipping, pre-orders, deposits, our plant guarantee and returns at DreamDrop Gardens.
Shipping
Where do you ship?
We ship to every US state. A few species can't go into states with agricultural restrictions; if that affects something in your order, we'll contact you before anything ships. International orders are possible but are arranged by message first, because plants crossing a border need paperwork such as a phytosanitary certificate.
How much is shipping?
Shipping is calculated at checkout from your address and the size of your order, and you see the rate before you pay. Orders over $99 may qualify for free standard shipping within the US, based on the subtotal before tax and shipping.
When will my order ship?
In-stock plants normally leave us within 3–5 business days. We don't ship into extreme heat or hard freezes: if the forecast at your address would harm the plant in transit, we hold the order and let you know. Pre-orders ship in their season's window (see Pre-orders below).
Can I pick up my order?
Yes, for free: choose "Pick up in Plano, TX" at checkout. When your order is ready we email the address and our hours, and you reply to set a time. Whoever collects brings a photo ID in their name and signs for the order, and you can name someone else at checkout. A pre-order's balance is charged at pickup. You can also visit the nursery by appointment.
My bare-root plant arrived with no leaves. Is it dead?
Almost certainly not. Bare-root and dormant plants often arrive with no foliage, limp leaves or dry-looking roots; that's normal. Plant them promptly and give them a few weeks.
Pre-orders
How do pre-orders work?
A pre-order reserves a specific plant for you before its season. You pay a 50% deposit when you order, or pay in full if you prefer, and the balance is charged to the same card when your plant ships.
When do pre-orders ship?
Autumn pre-orders ship September 15, 2026 – November 15, 2026. Spring pre-orders ship February 1, 2027 – April 30, 2027. Summer pre-orders ship April 1, 2027 – September 30, 2027. Your plant ships on or near the ship date you choose at checkout.
Can I cancel a pre-order?
Yes. Each season has a free-cancellation date: cancel before it and your deposit is refunded in full. On or after it a 20% cancellation fee applies, because the plant has been held for you through its selling season. Autumn: free cancellation ended July 1, 2026. Spring: free cancellation ended November 1, 2026. Summer: free cancellation until December 1, 2026.
Guarantee & returns
What if my plant arrives damaged or dies?
Every plant is covered for 30 days from delivery. If it arrives damaged, doesn't break dormancy, or fails in that time despite reasonable planting and care, message us with photos and we'll replace it once in the next suitable shipping window, or refund it if we can't. For damage in transit, please message us within 48 hours of delivery. The guarantee doesn't cover plants lost to neglect, frost damage, animals, or being left in the shipping box or the shipping planter.
Can I return a plant?
Live plants can't be restocked, so please don't send a plant back unless we ask. Photos are enough for us to sort out a guarantee claim.
Can I cancel an order that hasn't shipped?
Yes, an in-stock order can be cancelled for a full refund until it's packed and dispatched. Message us as soon as you can.
What does the extended warranty cover?
If you add the extended warranty at checkout, the 30 days guarantee stretches to 1 year from delivery on the same terms: one replacement, with reasonable planting and care. The warranty charge is non-refundable once your order ships.
How long do refunds take?
Refunds go back to the original payment method. Once we issue one, banks usually post it within 5–10 business days.
Choosing plants
Will this plant grow where I live?
Every plant page lists the USDA hardiness zones it grows in. Set your zone on the plant page to check it against yours. If you're unsure, send us your zip code and how much sun you get and we'll suggest plants that fit.
Do you sell gift cards?
Yes, you'll find them in our shop.
How do I contact you?
Send us a message through the contact form or call +1-469-279-0438. We reply by email.
Didn’t find your answer? Send us a message.